Archive for October 2012
I used to have the “Unlimited Europe” subscription with Skype, so that I can call to landlines in Europe for free. I believe I have had this subscription for the last 3+ years.
Some days ago my monthly payment for the unlimited Europe was rejected due to some issues with my card, so I received two emails:
- Your payment was rejected.
- Your subscription is terminated and will stop in 3 days.
Can you imagine that? They did not let me fix the issue, they just canceled my subscription. Their e-mail is entitled:
Your subscription has been successfully cancelled
Thank you! I am very proud I successfully managed to cancel it..
Today, with my credit card working, I tried to reissue the payment and get my subscription back…
Guess what? The lady at customer support let me know it is IMPOSSIBLE and that I have to buy the subscription again, 1.5 euros per month more expensive.
This is how you treat a 3 years+ loyal customer 🙂